FERANIO CUSTOMER CARE
Questions about a product or an order? We are here to help.
Customer support
Email service@feranio.com for assistance with products, orders, delivery, returns, refunds or payments. Support hours: Monday-Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8). We typically respond within 1-3 business days.
Help with an order
Include your order number, the email used at checkout and a brief description of the issue. For damaged, incorrect or missing items, include clear photos of the product and packaging where appropriate.
Before you purchase
For product questions, include the product name or link. If an important material, dimension, care requirement or other specification is not stated, please ask before ordering.
Keep sensitive information private
Do not email full card numbers, card security codes, account passwords or verification codes. Our support team will not ask you to send these details by email.
Company & customer care
Shenzhen Haichuang Zhenpin Technology Co., Ltd.
Room 2703, Unit 1, Building 3, Yicheng Fengjing Garden, No. 8018, Pingdi Section of Longgang Avenue, Zhongxin Community, Pingdi Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Email: service@feranio.com
Telephone: +86 18279133409