FERANIO CUSTOMER CARE
Contact us promptly if your plans change.
Request a change
For an address correction, item change or cancellation, email service@feranio.com as soon as possible and include your order number.
Once processing starts
We will try to assist before fulfillment begins. Changes or cancellations cannot be guaranteed after processing or carrier handoff. If a change is no longer possible, the Returns & Refunds policy may apply after delivery.
Orders cancelled by Feranio
If fulfillment is unavailable or payment cannot be verified and we cancel an order, any captured payment for the cancelled portion will be refunded to the original payment method.
Company & customer care
Shenzhen Haichuang Zhenpin Technology Co., Ltd.
Room 2703, Unit 1, Building 3, Yicheng Fengjing Garden, No. 8018, Pingdi Section of Longgang Avenue, Zhongxin Community, Pingdi Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Email: service@feranio.com
Telephone: +86 18279133409